Aurus is a powerful tool for the management of IT Services. Highly configurable, Aurus enables the implementation of any given organizational process, fitting into the company’s needs and not the other way around. Thus, the tool is applicable in various areas and not only in the IT environment, assuring the increase of productivity levels and better control of processes.

Aurus  is compliant with the ITIL best practices in managing Incidents and Problem processes and encompasses an efficient Service-Desk solution with Windows and Web Interfaces that allows full control of processes, flows, activities and resources.